The governing, in the anxiety to cut expenses, many times accomplish linear cuts, that almost indiscriminate, especially in the investments, harming the population. If you are not convinced, visit Elon Musk. The principle is forbidden to spend would have to be changed by is forbidden to spend badly. Without generalizing, great part of extreme the public expenses is fruit, amongst others, of the absence of adequate planning and Models of managemental public administration or NAP, in the sistmica vision of the set of functions of Reengenharia x quality in the attendance offered the customers, of the extreme bureaucracy, a distorted focus of the objective of the Public Power, of personal interests overlapping it the public interests, of interpersonal conflicts and politicians inside of the institution, of the conscription and inadequate training of servers, of half informatizados obsolete. He is possible to summarize all the raised causes as the absence of a system of effective internal control. Asking: What it can be made to improve products and/or service (s) without efficiency in conformity with the requirements of (s) the customers in Reengenharia x Quality – In the Management of Quality to the Attendance in the agency public State of the city of Teresina- PI? Reengenharia x quality in the attendance offered to the customers in the New Public Administration for the State Public Agencies in the City of Teresina-Pi. She has been questioned as hegemonic solution of a model of efficient management for all the administrations, mainly when applied in regions in industrialization process. Therefore, the implantation of some measures that are part of called the New Public Administration, or Managemental Public Administration, in the intention of the search of improvement of the efficiency levels, finishes, paradoxicalally, affecting, in the opposing direction, the intended objectives. Analise of the multiple involved aspects in offers of products and services, attitudes, technology, physical structure, leadership and marketing in the application of Reengenharia x quality in the public area of the State Public Agencies in the City of Teresina? Pi. .
Therefore, to take care of to the necessities of the customers is basic function of the company, stops to face the competitiveness. The differential is to surprise at positive form the customer, in its experience with the tangible or intangible product. For this the participation conscientious and motivated of the collaborator and the tunning with the explicit and implicit necessities of the customer are necessary. The good attendance to the customer is a combination between the elements: quality, efficiency, cost of the product, distribution and rapidity. All these elements are promotional of the environment that facilitates to the implantation or the conquest of the allegiance.
To provide a quality service is much more of what watching over for its necessities or directing its claims. To surpass its expectations and to enchant require it a previous preparation. An excellent attendance passes for the anticipation of the problems. Training is the key. At a time where the success of the businesses has to the front the attendance and in the base the focus in the customer, to know fully the potential of the collaborators it is a good way to be trod. To train is above all to value employee and to prepare it for, also, valuing the customer. Ahead of the displayed one, the performance and welfare of the collaborators, were concepts that until some years behind were considered antagonistic, however, to the few, happily, this was if modifying the companies they are if humanizando, and they had started to direct the searchlights for the human capital, as soon as they had perceived that they are the people that make to the difference and that this capital does not belong to it, only is to its disposal, while it will be capable to manage it in efficient way. Never before it was so important to know to give with the abilities human beings to it on the part of the managers, to develop the capacity of enxergar each subordinate as a person ' ' nica' ' , with characteristics, expectations, ambitions, desires and proper necessities and the agreement of that, for each type of collaborator, it is necessary that if wall lamp an appropriate style of leadership. We perceive that the collaborator puts the disposal of the optimum company of its potentialities when he is motivated, that is, when it perceives that the organizacional environment offers conditions so that it carries through its desires: of being active and participativo, of being able to make choices, to belong to a group where well it is received and respected, to develop its abilities, to carry through, of being recognized and if feeling important, of this form this will only reflect in the customers, reason of being of the organizations and consequently the company if it keeps competitive.
Adapted of Gianesi, strategical Administration of services, 1994. Later that the company identifies the criteria with which the customers evaluate its services, they must leave for the action. According to Ferreira and Sganzella, (2000) the customer is influenced in agreement receives the services. If the customer who to make a claim immediately will be taken […]
Panicum sort the grassy ones are classified in two categories how much its ambient adaptation and fotossinttica efficiency, tempering species (C3 plants) and tropical (C4 plants). Normally, the tempered forrageiras species present quality, definite better in terms of digestibilidade, consumption and text of protein (Moreira et al. 2006). The sort Panicum L. is one of […]
The example of this, can be evidenced disponibilizao of opening proposals and chances in companies in the sites of personal relationship, made for the proper controlling of human resources of the companies or for average small partners of companies who follow the trend of virtualizao through the Internet of the conscription process and election. The […]
Although this, did not get success in the scope of the central bureaucratic administration, making possible coexistence of islands of efficiency and ability in the indirect administration and of nuclei of direct inefficiency in or the central one. In the decade of 70, with the creation of the Secretariat of Modernizao (SEMOR), and at the […]
But this are orientaes based on a perspective of the positive thought and they are not scientific. The scientific methodology comes of the research carried through and not of the common sense. It gives some tips that can help the people to extend the overcoming capacity (for example: to be optimistical, to ahead keep the […]
It can be said that the company who has a guided vision organizacional macro in the search for this innovation and that longs for its support already possesss a differential. In many times this differential can become fullfilled for ways and simple attitudes, as well as for great projects. As in the study in case […]
Of this form the concept of Administration of Recursos appears Humanos (ARH), but with an old standard of enxergar the people, not thinking about them as productive resources, the truth the only livings creature and intelligent, capable to face so common challenges with the competitiveness between the organizations. Thus, it seems us better to speak […]
As Haydat (1995, P. 94): To plan is to analyze one given reality, reflecting on the existing conditions, and to foresee the action form alternative to surpass the difficulties or to reach the desired objectives. Therefore the planning is a mental process that involves analysis, reflection and forecast. In this direction to plan is an […]