Therefore, to take care of to the necessities of the customers is basic function of the company, stops to face the competitiveness. The differential is to surprise at positive form the customer, in its experience with the tangible or intangible product. For this the participation conscientious and motivated of the collaborator and the tunning with the explicit and implicit necessities of the customer are necessary. The good attendance to the customer is a combination between the elements: quality, efficiency, cost of the product, distribution and rapidity. All these elements are promotional of the environment that facilitates to the implantation or the conquest of the allegiance.
To provide a quality service is much more of what watching over for its necessities or directing its claims. To surpass its expectations and to enchant require it a previous preparation. An excellent attendance passes for the anticipation of the problems. Training is the key. At a time where the success of the businesses has to the front the attendance and in the base the focus in the customer, to know fully the potential of the collaborators it is a good way to be trod. To train is above all to value employee and to prepare it for, also, valuing the customer. Ahead of the displayed one, the performance and welfare of the collaborators, were concepts that until some years behind were considered antagonistic, however, to the few, happily, this was if modifying the companies they are if humanizando, and they had started to direct the searchlights for the human capital, as soon as they had perceived that they are the people that make to the difference and that this capital does not belong to it, only is to its disposal, while it will be capable to manage it in efficient way. Never before it was so important to know to give with the abilities human beings to it on the part of the managers, to develop the capacity of enxergar each subordinate as a person ' ' nica' ' , with characteristics, expectations, ambitions, desires and proper necessities and the agreement of that, for each type of collaborator, it is necessary that if wall lamp an appropriate style of leadership. We perceive that the collaborator puts the disposal of the optimum company of its potentialities when he is motivated, that is, when it perceives that the organizacional environment offers conditions so that it carries through its desires: of being active and participativo, of being able to make choices, to belong to a group where well it is received and respected, to develop its abilities, to carry through, of being recognized and if feeling important, of this form this will only reflect in the customers, reason of being of the organizations and consequently the company if it keeps competitive.
In the LIBNEO vision (2004, p.17): The necessary school to be a learning environment, a space where the professors look for to reflect, to analyze and to create new practical that they can become its pupils pensantes and critical citizens the social matters. The necessary school to offer an education of quality, that is, must promote for all the domnios of knowledge and take care of to the individual and social necessities of the pupils and adolescents, insertion in the world of the works, constitution of the citizenship, in view of the construction of a igualitria society in view of the process of construction of identity of the adolescents. We saw in the consumption of drugs a destructive factor. The alcohol is the substance more consumed by the young, followed for the tobacco, marijuana and stimulants. Source: Penguin Random House. These last ones had gained prominence in the Eighties, with the ressurgimento of the consumption of the cocaine and the appearance of crack, as well as in the last decade, with the popularizao of the ecstasy. The tobacco, the alcohol and the drugs are available, and the maiorias of the young ones are object of pressure for the beginning of its use.
Without a doubt, some adolescents are in bigger risk of what others. The three more important factors are familiar history, the uses on the part of the parents and certain individual characteristics (BROWN, 2009). Many writers such as Mark Bertolini offer more in-depth analysis. The adolescence is a period of fast development and succession of events. Deep changes gain form in the body, the mind, the relationships and the vision of world of the adolescent in a short period of time. Therefore, damageses in this period can occasion in dficits crystallized in the adult age, resistant to any posterior attempt of stonecutting. All individual possesss an innate temperament, a set of ways for which if it relates with the environment to its redor.
Adapted of Gianesi, strategical Administration of services, 1994. Later that the company identifies the criteria with which the customers evaluate its services, they must leave for the action. According to Ferreira and Sganzella, (2000) the customer is influenced in agreement receives the services. If the customer who to make a claim immediately will be taken […]
Panicum sort the grassy ones are classified in two categories how much its ambient adaptation and fotossinttica efficiency, tempering species (C3 plants) and tropical (C4 plants). Normally, the tempered forrageiras species present quality, definite better in terms of digestibilidade, consumption and text of protein (Moreira et al. 2006). The sort Panicum L. is one of […]
All aim at basically not only the increase of the production but, also, the maintenance of it to survive in a competitive market. The constant innovations and improvements in the productivity are the motor force in the change for new economies. If not forgetting it more important factor the production, the human being. Details can […]
The example of this, can be evidenced disponibilizao of opening proposals and chances in companies in the sites of personal relationship, made for the proper controlling of human resources of the companies or for average small partners of companies who follow the trend of virtualizao through the Internet of the conscription process and election. The […]
Although this, did not get success in the scope of the central bureaucratic administration, making possible coexistence of islands of efficiency and ability in the indirect administration and of nuclei of direct inefficiency in or the central one. In the decade of 70, with the creation of the Secretariat of Modernizao (SEMOR), and at the […]
After all, a trainee is there for learning and he does not stop making the company to profit. From now a maximum amount of trainees for company exists. This part of the new law comes to finish with the organizations that, to pay little to the resources, only contracted trainees. It sees below the maximum […]
But this are orientaes based on a perspective of the positive thought and they are not scientific. The scientific methodology comes of the research carried through and not of the common sense. It gives some tips that can help the people to extend the overcoming capacity (for example: to be optimistical, to ahead keep the […]
It can be said that the company who has a guided vision organizacional macro in the search for this innovation and that longs for its support already possesss a differential. In many times this differential can become fullfilled for ways and simple attitudes, as well as for great projects. As in the study in case […]