The offer works sometimes somewhat arbitrarily put together, because is not recognizable with what services which addressees are addressed”, judge Fremmer. Ever, he also missed a clear understanding of the customers because the service catalogues in many cases prove to be not sufficiently transparent and are too technical in their language. This would lead to significant defects in the understanding on both sides. An IT service catalog is first of all a kind of sales solution, therefore she must have a clear customer focus in their language and their descriptions and not lose in the depths of the bits and bytes representations”, criticizes the Exagon Managing Director. The language of the addressee must be found, who are not IT professionals. Without clear communication of the service catalogue remains a blunt instrument.” Yet a further peculiarity is that the services offered the profitability mostly unspoken aspect Let. Because the service catalogs is according to the findings by Fremmer mostly for paying users not to derive, these offers are as economical. The time is over, that the user uncritically take advantage, which proposes them to the IT Department”, he admits.
And who wants to argue convincingly for his services, not to allow the subject of economics.” About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. Among the customers are companies and institutions such as BASF, Bayer, the German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems. TuV Sud, Vodafone D2 and the German Woolworth. think factory group Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71