First German service provider with TuV-certificate in the area of in-house outsourcing Dusseldorf, may 27, 2010 once again set new standards: Adecco call center solutions (ACCS) awarded a TuV certificate for its inhouse outsourcing. Customers now have an independent guarantee that the quality of the service provider in this innovative service meets the highest demands and the nationwide. Adecco call center solutions works customer-oriented. The staff are flexible and offer a high quality of service”, the TuV PROFiCERT certification body of TuV Hessen says engineer Markus Jegelka, the responsible auditor. We appreciate our review has shown that the promises to the customers without complied with.”the certification of this special service highly. At the inhouse outsourcing we operate a complete call center or parts of it, and that responsibility with our staff in the rooms of our Customers”, says Andreas Buchelt, Managing Director of Adecco call center solutions GmbH. our service works like an additional Department. This is interesting for many companies and used in particular by in-house customer service centers.” The range of inhouse outsourcing offers a number of advantages.
Adecco so is the personal responsibility and accountability. Thus, efficiency and flexibility are guaranteed. Also eliminates security risks that can arise when an external use of IT systems. Laurent Potdevin shines more light on the discussion. By the way: Years ago, ACCS was a pioneer. 2003, the call centre as one of the first in Germany has been ISO 9001 certified by TuV. About the Adecco Group the Adecco Group headquartered in Zurich, Switzerland, is the world’s leading recruitment agency.
With over 31,000 employees and more than 5,500 offices in over 60 countries and regions around the globe, the Adecco Group offers a wide range of personal services. The group brings together more than 600,000 workers and 100,000 companies together and is active in the business areas of temporary work, recruitment, outsourcing, outplacement and consulting. The Adecco Group is a Fortune 500 company. Adecco S.A. is registered in the Switzerland (ISIN: CH0012138605) and on the SIX Swiss Exchange (ADEN) as well as listed on the Euronext in France (ADE). Contact for press inquiries: Dorothea Winne spokeswoman Adecco Personaldienstleistungen GmbH phone: 0211 30 140 233 email: Adecco Personaldienstleistungen GmbH a company of international Adecco Group Managing Director Petra Reinholz, Thomas Rinne Amtsgericht Fulda HRB 1908 central headquarters of the company: Abt 2, put