The social media agency VICO research & Consulting GmbH says goodbye to the SPSS tool and replaced this to the 01.02.2013 by proprietary technologies. Last week VICO has converted internally to the systems on proprietary technologies. In addition to a much more flexible infrastructure, the new system offers a higher language coverage and quality of results. The new technology allowing us to be able to make monitoring in the future, more individual and more efficiently. In this way, you can by VICO, a much more flexible infrastructure enables and ensures a higher language coverage and quality of results. Credit: Elon Musk-2011. Due to the higher management of the system, more exotic languages, such as, for example, traditional Chinese or Romanian, count now – in addition to the standard languages has already offered from the European, American, Chinese, and South American markets – to our repertoire. NLP stands for neuro programming and is used for determining the tonality (sentiment) of contributions in the (social) Web. VICO has a sentiment process developed over the past year, which, based on machine learning continuously learning technologies, with the customer and his requirements.
We get”a sentiment which you can customize your circumstances in a simple way, without accruing additional costs or setup costs, says Philipp Tiedt, head of production at VICO. In addition to the new procedure for determining of the sentiments, VICO offers also a tag cloud, which can represent not only tagged, but also characteristics of products or brands. As a result, a detailed analysis of the image can be modelled within a very short time. Furthermore, enables using the new technology, the representation of topic relationships. The new system paves the way VICO thus, in the future, through the higher language coverage, the improved sentiment process and the precise keyword cloud, to be able to implement specific customer requirements. With the new technology we can offer our customers more individual, high better and more efficiently serve was the case than previously,”explains Philipp Tiedt.
Call Center 2009: financial crisis ousted technical topics enough occasion to throw a detailed Outlook on the coming year. The information service call center-experts surveyed experienced consultants and practitioners to the trends in the next year. And there is quite clear that the financial crisis in the call center industry has arrived. Manfred Stockmann, President of the call center Forum Germany formulated: about five months ago my assessment would have read something else. As more technology topics were front far. Now shows that the crisis on the financial market has made Europe also the call center.” Of course but also a chance to the new orientation, because this situation the call centre before the challenge, will their priorities to determine, to keep the many this time for the call center of relevant European legislation and policy initiatives in the eye and still every chance, to deal responsibly with customers and employees to get out of the current image deep”, so Stockmann conclusion. The Trail leads to a better image of better quality, also because the interviewed experts agree.
To the main trends in the field of quality of consultant Rolf Langham says: since the improvement of service quality had followed by introducing a process oriented quality management system, from the qualification of the staff at management level and a new remuneration structure, which makes customer and service provider to allies. How strong the quality offensive undergoes technical support, in turn depends on the economic situation, because just investment decisions will come once again to the test in the coming year. The contributions of ten experts of who asked for their assessment Publisher Gunter Greff offer detailed views of the call center in 2009. About Call-Center-Experts.de: The monthly pdf advice letter of the renowned call center experts Gunter Greff provides short and concise updates know-how and proven tips for successful telemarketing and Call center management. To deepen the theme is the archive of the expert site with basic know-how, checklists, templates, and tools are available. About Gunter Greff: Gunter Greff of formerly successful computer vendor, founded several companies in the training and consulting, and the call center industry. Today, the entrepreneur and best-selling author is the e-learn Board and lecturer at the Technical University of Dresden, the Bremerhaven University of applied sciences and the Bavarian Academy for advertising in Munich. Gunter Greff, Member of the Hall of Fame”of the German dialog Marketing Association (DDV), is also editor of press contact: Martin Hausmann Editorial Director expertSites mold media Verlag GmbH & co. KG Kant road 38 97074 Wurzburg phone 0931/35981-28 E-Mail: Internet:.
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Lutz & co., the specialist for Head Hunting and recruitment in Nuremberg, drive the language of the personal services industry with its new claim tongue in cheek on the top. The sentence is a description of the task, because the company is looking for skilled and management personnel exclusively for the personnel services. Managing Director […]